LifeForce health solutions Privacy Policy

Physiotherapy is generally an effective and safe form of treatment.  However, like any treatment there are benefits and risks.  You can be confident that physiotherapists in this practice will discuss your condition and options for treatment with you so that you are appropriately informed and can make decisions relating to your treatment.  You may choose to consent or refuse any form of treatment for any reason including religious or personal grounds.  Once you have given consent, you may withdraw that consent at any time. 

If at any time you feel uncomfortable with your treatment you must mention this to your therapist or advise someone at reception who will treat your concerns with care and respect, adhering to both state and federal privacy legislation.

In the course of providing treatment, this practice collects a range of health and related information about you that we consider sensitive.  The practice has a policy that covers how your health information is collected, used, stored, disclosed and accessed.

The pratice only collects information that is necessary to provide a quality health service.  In the course of providing this service, we may disclose information to your treating doctor and other health service providers from whom you are currently receiving treatment.  You need to let us know if you do not want your health information provided to these health providers.

In accordance with privacy legislation, you are entitled to access any information that we hold about you.  The practice may charge reasonable costs for the provision of this information and it may take time to prepare files for release.

We release some health and billing information to health insurers, third party insurers and workers compensation authorities in order to meet their requirements for claim assessment and payment.  The physiotherapist will discuss the information with you and will limit this release if you require.  If you ask us to withhold certain information, this may have an impact on your insurance claim.

The practice will only release additional information to other parties, including insurance companies, if you provide permission for the information to be released.  For this practice to release information to a third party, we need to know which records you would like us to release so requests should specify dates where possible.

Our privacy policy applies to all employees.  Additionally, from time to time, your information may be accessed by contractors (eg if our computer billing system gets upgraded).  Whilst access is limited as much as possible, contractors are also bound by the practice privacy policy.

We may contact you from time to time regarding current or new services we offer or with information related to physiotherapy that we feel may interest you  If you do not want to receive particular types of information, please let reception know so we can remove you when we contact our clients from that contact list.

To ensure that we continue to improve our privacy processes, we would like to encourage you to raise any concerns that you may have regarding privacy with the principal physiotherapist in this practice, or if you would like further information on the Federal Privacy Act you can contact the Office of the Federal Privacy Commissioner (Ph: 1300 363 992 or Email privacy@privacy.gov.au ).

This practice complies with both state and federal privacy legislation.